HOW WE ROLL... :)
Promise, we are busy brewing goodies as we speak. At times orders received after 12 noon ship within 4-7 business days and at times we need 10-14 working days to get raw materials in + brew your goodies. Hang in there with us, it is well worth it :)
PAYMENT METHODS
We accept Visa, Master Card, American Express and Discover at 4Mundo, L.L.C.
DELIVERY OPTIONS & CHARGES
We ship via UPS and USPS. The shipping fee will be visible on your shopping cart at the time of check out. UPS shipping rates vary based on the weight and dimensions of package, shipping destination, choice of service level and rural or non-rural delivery area.
INTERNATIONAL SHIPPING
Apologies, we are shipping within USA at this time.
PACKAGE TRACKING
Each order with a valid e-mail will receive a UPS tracking number and information about the package when the order ships out. Please do not forget to log in to your customer account and check the status of your order.
HELP US FILL YOUR ORDER QUICKLY
Below are a few things we need in order to efficiently process and fill your order.
* Valid street addresses.
* Full names -- Please enter your full name, using initials will delay your order.
* A working valid e-mail address -- rest assure that your e-mail is safe with us.
* A correct phone number -- where we can reach you in case we need to reach you regards to your order.
ACCURACY OF ADDRESS INFORMATION
Please review your order carefully before submitting. If you notice any errors after you submit your order, please contact us right away and we will correct it for you.
If your address is incorrect, UPS penalizes us by charging us a $15.00 fee. Pretty please with a cherry on top, help us by double checking your orders -- we are not digging this penalty business.
DAMAGES AND SHORTAGES
Is your order damaged, or is it incorrect in any way? No worries, we got your back!
Shortages or incorrect fulfillment: If we've made a mistake, all we can say it oops + totally sorry about that + let us fix it for you! Please be assured that we will get it corrected as quickly as possible. It is very important that you contact us within 3 days of receipt of your order so we can begin to resolve any problems. Once you contact us, we will do everything we can to make sure you receive what makes you happy.
Damages: If you have received products that are damaged, please contact us right away. It is imperative that all of the packing materials and containers be saved so we can determine what went wrong in shipping. We will of course replace all confirmed damaged products at no extra charge to you. In order to do this, we ask that you please report all damages within 3 days of receipt of your order.
UPS requires that the damaged merchandise as well as the packaging be saved for a period of 5-7 working days once we file the claim.
If the merchandise and packaging are not saved for UPS inspection, we cannot guarantee replacement of damaged products. Further, if disposal of the products or packaging is made before contacting us, we will not be able to replace the products.
So, for your own protection + our happiness + for efficiency with problem resolution, please keep all packaging and damaged goods. Once the claim has been investigated, we will notify you to either dispose of them, or ship them back to us for further resolution.
Thank you for your help and support in making sure our products satisfy your needs and your expectations.
RETURN POLICY
Due to the nature of our business (hand-crafters and all), we are not able to accept returns. If you are new to our line, please take advantage of the travel sizes we offer. Often what works for one person, might not work for you, hence test driving with our travel sizes can help you pick your favorites without breaking the bank.
Still, in the unlikely event that you are dissatisfied with your purchase from our Baltimore workshop or website (www.ecosevi.com), please contact by calling 410.444.4461 so that we can see if there is another product that would be a better fit for your needs.
All products purchased from our vendors must be returned directly to them for an exchange or refund. We are not able to accept any product returns or offer store credit/exchanges for products not purchased directly from our website.
Custom orders cannot be refunded, returned nor we will be able to offer a shop credit for future use.
We will be happy to help you add on to or cancel your order prior to shipping. However, if your order is en route or already delivered, we are unable to cancel your order. We do not charge a cancellation fee, however we do deduct a 15% fee from from all shipped cancellations to cover administrative fees.
If for any reason you need to cancel your order or to add on, you will need to call us at 410.444.4461 as soon as possible.
E-mail cancellations must contain the following - First and last name, phone number, order number and e-mail address. This information must be identical to the information originally submitted on your order.
Already shipped products - If the product has already been shipped, you will need to make arrangements to return it to us. You will be responsible for the cost of shipping to and from the scheduled destination. Product must be unopened/unused returned in the box that it was shipped in and in the same condition that it was received.
Missing Orders - If you have not received your order and have check for the tracking number by logging in your account, please call us at 410.444.4461 or contact us so that we can track/trace your package for you.
You will receive a store credit once we receive the products back (in their original condition) less the shipping fee, discounts or coupons.